The KPI process
In the KPI process, all those involved, top-down, capture the KPIs for the business or, for example, the production KPIs, which indicate the results and prove the effectiveness of processes and improvements. In addition, customer-relevant KPIs are important as an indicator of customer satisfaction and to determine the direction for changes in the market (released quantity and frequency, and concrete supply agreements).
Those numbers that have an impact on the size of the results from the departmental level (all the way to the shop floor management level) are captured from the key results. In this way, each department will have meaningful and effective KPIs. This is carried out until the relevant shop floor management KPIs have reached the lowest level. An important side effect: In this way, all participants will be able to explain and trace the effect of the processes on their personal leverage points, at any point in time. Employees at all levels will understand the correlation and will support the effect and also the results. In general, it takes one to two weeks for this process to be methodically adopted; after that, shop floor management work will become a daily routine.